Privacy Policy
Last updated: December 2024
At Texa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, date of birth, and residential address
- Identity Verification: Government-issued ID documents and biometric data (facial recognition) for KYC compliance
- Financial Information: Bank account details, transaction history, and payment information
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, including payment processing, identity verification, and fraud prevention
- Regulatory Authorities: When required by law or to comply with legal obligations
- Business Partners: With your consent, for services you have requested
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- End-to-end encryption for sensitive data transmission
- FIDO2/WebAuthn biometric authentication
- Regular security audits and penetration testing
- Secure data centers with continuous monitoring
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information, subject to legal requirements
- Withdraw consent for data processing
- Export your data in a portable format
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Support: [email protected]
- WhatsApp: +237674226623
- Company: TEXA GLOBAL TECHNOLOGIES LTD (RC 8467566)
- Registered Address: VAN DANIEL ESTATE, LEKKI PHASE 2, ORCHID ROAD, LAGOS, NIGERIA